The Electronic Program Guide (EPG) is an essential feature in TiviMate that displays TV schedules for your favorite channels. If your EPG isn’t loading or displaying correctly, it can make navigating and planning your viewing experience frustrating. Here’s a step-by-step guide to troubleshoot and fix EPG problems in TiviMate.

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1. Check Your Playlist Settings

TiviMate relies on your IPTV playlist for EPG data. Here’s how to ensure your playlist is configured correctly:

1. Go to TiviMate Settings:
   • Open TiviMate and go to Settings > Playlists.
2. Verify Your Playlist URL:
   • Check if your playlist URL (M3U or Xtream Codes API) is active and accurate. If it’s expired or incorrect, request an updated URL from your IPTV provider.
3. Refresh the Playlist:
   • Select your playlist and click Refresh Playlist to ensure TiviMate pulls the latest channel and EPG data.

2. Verify EPG Sources

TiviMate allows you to link your playlist to multiple EPG sources. If your EPG isn’t displaying correctly, the source might not be set up properly:

1. Go to EPG Settings:
   • Navigate to Settings > EPG > Sources.
2. Select the Correct EPG Source:
   • Ensure the EPG source matches your playlist. If your IPTV provider has provided a specific EPG URL, input it here.
3. Add a Custom EPG Source:
   • If your current source isn’t working, add an external EPG source provided by your IPTV provider or use a reliable free EPG URL.
   • Example: https://provider-epg-link.xml.

3. Update EPG Data

Sometimes, the EPG data doesn’t update automatically. You can manually refresh it:

1. Update EPG:
   • Go to Settings > EPG and select Update EPG to force TiviMate to reload the guide data.
2. Clear EPG Data:
   • If the update doesn’t work, select Clear EPG Data and then reload it. This clears corrupted or outdated guide data.

4. Adjust Time Offset

If the program times are incorrect (e.g., shows appear to start an hour early or late), you may need to adjust the time offset:

1. Go to EPG Time Settings:
   • Navigate to Settings > EPG > Time Offset.
2. Set the Correct Time Offset:
   • Adjust the offset manually (e.g., +1 or -1 hour) until the program times match your region.
3. Enable Use Provider Time:
   • If your IPTV provider supports it, enable the Use Provider Time option for automatic time synchronization.

5. Check Your Internet Connection

A slow or unstable internet connection can prevent the EPG data from loading. Here’s how to troubleshoot:

1. Test Your Connection:
   • Use a speed test app to ensure your internet meets the minimum requirements (10 Mbps for HD streaming).
2. Switch to a Wired Connection:
   • Use an Ethernet cable for a more stable connection instead of Wi-Fi.
3. Restart Your Router:
   • Reboot your router to fix temporary network issues.

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6. Use a VPN if EPG Data is Blocked

In some cases, your ISP might block certain IPTV services, including EPG data. A VPN (Virtual Private Network) can bypass these restrictions:

1. Install a VPN:
   • Download and install a trusted VPN app like ExpressVPN or NordVPN on your device.
2. Connect to a Server:
   • Choose a server in a region where your IPTV provider operates.
3. Restart TiviMate:
   • Relaunch TiviMate to refresh the connection and reload the EPG.

7. Contact Your IPTV Provider

If you’ve tried all the above steps and the EPG still isn’t working, it’s time to contact your IPTV provider:

• Request updated playlist and EPG URLs.
• Check if there are ongoing server issues or updates that might be affecting the EPG.
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Frequently Asked Questions (FAQs)

Why is my TiviMate EPG not loading?

This could be due to an outdated playlist, incorrect EPG source, or connectivity issues. Follow the troubleshooting steps in this guide to fix the problem.

How do I manually update the EPG in TiviMate?

Go to Settings > EPG and select Update EPG to manually reload the program guide data.

Can I use a custom EPG source with TiviMate?

Yes, TiviMate allows you to add custom EPG URLs. Simply navigate to Settings > EPG > Sources and input the URL provided by your IPTV provider.

Will a VPN fix my EPG problems?

A VPN can help if your ISP is blocking the EPG data. Connect to a VPN server to bypass restrictions and reload the EPG.

Conclusion

Fixing EPG issues in TiviMate is straightforward with the right steps. From refreshing playlists to adjusting time offsets and using a VPN, this guide covers all the troubleshooting methods you need to resolve EPG problems.

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